Lijmenwinkel.nl
Kluwerweg 9
7418 HK Deventer
Nederland
Frequently asked questions
General Questions
How can I contact customer service?
You can reach us by phone at 085-4011571 or by email at [email protected]. We are happy to assist you!
What are your opening hours?
Our customer service is available on business days from 09:00 to 16:00.
Where is your company located?
Our warehouse is located in Deventer, where you can also pick up your order.
Orders
How do I place an order?
You can easily place an order through our webshop. Add your desired products to the shopping cart and follow the checkout process.
Can I change or cancel my order after payment?
If your order has not yet been processed, we may be able to change or cancel it. Please contact us as soon as possible.
Will I receive an order confirmation?
Yes, after placing your order, you will receive an order confirmation by email.
Where can I download my invoice?
Your invoice will be included in the confirmation email and can also be found in your account.
Payment
Which payment methods do you accept?
We accept iDEAL, credit card, PayPal, Klarna (pay later), and bank transfer.
Is my payment secure?
Yes, we use secure payment methods and encryption technology to protect your data.
Can I pay later?
Yes, we offer the option to pay later with Klarna.
Shipping & Delivery
What are the shipping costs?
Netherlands & Belgium: €7.50 – free shipping from €100
International: View rates at checkout or check our shipping page.
How long does delivery take?
In stock and ordered before 15:00? Shipped the same day!
Delivery within the Netherlands and Belgium takes 1 to 3 working days.
Which delivery service do you use?
We ship all our packages with DHL.
Can I track my order?
Yes, you will receive a Track & Trace code once your order has been shipped.
Do you ship internationally?
Yes, we ship to various countries. If your country is not listed, please contact us at 085-4011571 or [email protected] to discuss options.
Pickup
Can I pick up my order?
Yes! You can pick up your order at our Deventer warehouse.
Where and when can I pick up my order?
Pickup is possible on business days between 09:00 and 16:00.
Do I need an appointment to pick up my order?
No, once you receive confirmation that your order is ready, you can pick it up during the stated hours.
Returns & Exchanges
Can I return my order?
Yes, you can return your order within 14 days of receipt.
What is your return policy?
Returned items must be unused and in their original packaging. Please contact us in advance for further instructions.
How can I return a product?
Send an email to [email protected] with your order number and reason for return. We will assist you further!
Can I exchange a product?
Yes, please contact us to discuss the options.
When will I receive my refund after a return?
We process returns within 5 working days after receipt. The amount will be refunded via the original payment method.
Are there costs associated with returning an item?
Return costs are at your own expense unless the product is defective or incorrectly delivered.
My Account
Do I need an account to place an order?
You do not need an account to make a purchase. However, you do have some conveniences in your account:
Easily see the order status Easy communication with us via a ticket system Access to your wish list Management of account information, such as your order history and mail preferences Easily save addresses and payment details so you can easily re-order.
How can I view the status of my order?
If you have placed an order, you will receive an email with the confirmation. Once your product is shipped, you will also receive an email.
If you have created an account, you can use your account to easily view the status.
Do you have questions about the status of your order? Please contact our customer service.
