Lijmenwinkel.nl
Kluwerweg 9
7418 HK Deventer
Nederland
Frequently asked questions
Shipping and returns
What are the shipping costs for my package?
Shipping costs with DHL are: Netherlands €7,50 Belgium €7,50 Germany €14,95 France €19,95 Spain €19,95 Romania €19,95
Did you receive the wrong product?
We find this annoying, but unfortunately it can happen. If the product was not delivered correctly, you can report this to us within 14 days and we will provide you with a return label.
Did you order the wrong product?
It is possible that you have ordered the wrong product. If the product is unopened, please notify us within 14 days that you did not order the correct product and you may return the product.
What is the delivery time of my order?
If a product is ordered on business days, it will be shipped the same day if in stock. If a product is not in stock, delivery time is 1 - 2 weeks.
With which carrier are products delivered?
We use the services of DHL.
Contact
What phone number can you be reached at?
We can be reached daily between 8:30 a.m. and 5 p.m. at telephone number 085-4011571.
At what email address can you be reached?
To ensure that your question reaches the right department immediately, please mail to one of the email addresses below.
Do you have a question regarding additional information about a product? Please mail to [email protected]. Do you have a question regarding an order? Then please mail to [email protected]. Do you have a question regarding an invoice? Then please mail to [email protected]
Where can I report a complaint?
How annoying that you have a complaint. You can email your complaint to [email protected] or phone 085-4011571.
Pay
What payment methods are accepted?
We accept iDeal, Mastercard & Visa.
My Account
Do I need an account to place an order?
You do not need an account to make a purchase. However, you do have some conveniences in your account:
Easily see the order status Easy communication with us via a ticket system Access to your wish list Management of account information, such as your order history and mail preferences Easily save addresses and payment details so you can easily re-order.
How can I view the status of my order?
If you have placed an order, you will receive an email with the confirmation. Once your product is shipped, you will also receive an email.
If you have created an account, you can use your account to easily view the status.
Do you have questions about the status of your order? Please contact our customer service.
